Thembi Platform Legal Terms — Last updated: 9 March 2026
These Legal Terms govern access to and use of the Thembi platform and related services. By creating an account or using the platform, the user agrees to these Terms.
The service is provided by:
Thembi S.r.l.
Corso Ventidue Marzo 12
20135 Milano (MI)
Italy
Codice Fiscale / Partita IVA: 14207690968
VAT: IT14207690968
Contact: info@thembi.ai
Thembi provides a digital platform for monitoring developments in European Union lawmaking and policy processes. The platform identifies developments relevant to users and provides:
Outputs are generated or assisted by artificial intelligence systems operated by third-party providers. Thembi does not provide legal advice, regulatory advice, compliance certification, or professional advisory services. The service is intended solely as an informational monitoring tool.
The service is designed for professional users. By registering, users confirm that they act in a professional capacity. Thembi does not intentionally offer services to consumers. Where mandatory consumer protection laws apply, those rights prevail over conflicting provisions of these Terms.
Users must create an account to access the service. Users must:
Users are responsible for activity under their accounts.
Thembi implements reasonable security measures including:
For secure access the platform uses:
New users may receive a 7-day free trial. A payment method must be provided. Unless cancelled before the trial ends, the subscription automatically converts into a paid subscription.
Key characteristics:
Subscriptions renew automatically for successive 12-month periods if not explicitly cancelled. Cancellation must be submitted at least 30 days before the end of the subscription period. Cancellation may be performed via the user profile within the platform.
Users may upgrade their subscription plan. Where an upgrade occurs:
Downgrades during an active commitment period are generally not available.
Subscription fees are charged monthly in advance and are non-refundable. Fees are payable through the online payment system made available via the platform. The users are responsible for ensuring that valid and up-to-date payment details are maintained.
Fees may be updated for future subscription periods or during ongoing subscription periods. In the latter case the users have an extraordinary cancellation right which can be exercised with a 30 days notice period before the end of each month. Fees will remain unchanged during this period. Revised fees shall take effect after the notice period has expired. Any updated pricing becomes effective at the beginning of the next renewal period.
| Plan | Price per month | User Logins (Seats) | Virtual User Personas (VUPs) included | Overage |
|---|---|---|---|---|
| Essential | EUR 249 | 1 | 2 | Up to 2 additional VUPs allowed – EUR 59 per month per additional VUP |
| Team | EUR 699 | 3 | 9 | EUR 199 per month per additional login; EUR 49 per month per additional VUP |
| Enterprise | Custom | Custom | Custom | Custom scaling arrangements |
Users must not:
Thembi may suspend accounts where misuse occurs.
The platform uses artificial intelligence systems to generate certain outputs. These outputs may include:
AI-generated outputs may contain inaccuracies or omissions. Users must verify information independently. Users have taken note of Thembi's Policy on Responsible AI and agree with its terms.
The platform automatically evaluates the relevance of monitored information for each user. These relevance assessments may rely on:
Such automated processing serves only to improve information prioritisation and does not produce legal effects or similarly significant impacts on individuals.
The platform aggregates information from public third-party sources including but not limited to:
Thembi cannot guarantee completeness, timeliness or accuracy of such information.
The platform does not provide legal or other types of professional advice. Users remain responsible for verifying information and making independent decisions.
All intellectual property relating to the platform belongs to Thembi or its licensors. Nothing in these Terms transfers any ownership rights to users. Users receive only a limited licence to access the platform during the subscription.
Thembi processes personal data in accordance with applicable data protection laws, including Regulation (EU) 2016/679 (GDPR). Further information regarding the collection, use, storage and protection of personal data is set out in the Privacy Policy, which should be read together with these Terms.
Where users upload documents, information or other materials to the platform, they remain responsible for ensuring that any personal data contained in such materials is processed lawfully and in accordance with applicable law.
Thembi may use subprocessors including:
Appropriate contractual safeguards are implemented.
Thembi will use commercially reasonable efforts to maintain availability. The platform relies on external infrastructure including cloud providers and AI services. Interruptions caused by such providers may occur. Scheduled and unscheduled maintenance interruptions remain possible. Therefore, uninterrupted service cannot be guaranteed at all times. Thembi strives to minimize service disruptions.
To the maximum extent permitted by law, Thembi shall not be liable for:
Total liability is limited to the fees paid by the customer during the preceding 12 months.
Thembi may suspend accounts at its own discretion where:
Users may terminate subscriptions via the user profile subject to the Subscription Terms provided in this document.
These Terms are governed by the laws of Italy. The courts of Milan have exclusive jurisdiction.